What Is Hospitality? The Current Answer Doesn’t Work. – The New York Times

The host-guest relationship puts all the onus on the server, particularly during the pandemic, and points to the dysfunction at the heart of the business.

https://www.nytimes.com/2021/04/13/dining/restaurant-hospitality.html?campaign_id=61&emc=edit_ts_20210413&instance_id=29179&nl=the-great-read&regi_id=1065166&segment_id=55492&te=1&user_id=21806afb8f7c12c058cdd1b6e293db86

One of my last restaurant meals before the shutdowns started last year was at Swan Oyster Depot in San Francisco.

I waited on the street by a fishy-smelling puddle until I was waved toward a seat at the well-worn counter.

Crushed between two strangers on a wobbly stool, I happily ate as much fresh, sweet, cold Dungeness crab meat as I could.

Happily, because the server across the bar was making me feel comfortable and cared for, safe and unhurried, though I can’t say exactly how he did this.

Source: https://www.nytimes.com/2021/04/13/dining/restaurant-hospitality.html