Report: “‘People Have Had to Move House’: Inside the British Library, Two Years on From Devastating Cyber Attack”

From The Independent:

Home to more than 170 million items, including the Magna Carta, the British Library is one of the largest and most impressive book collections in the world. But in October 2023, a major cyber attack plunged it into chaos, shutting down its digital systems and resulting in the leaking of staff details onto the dark web.

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Two years on, staff – who are striking due to a pay dispute – have said the disruption is still creating chaos and considerably increasing their workload. They say they have faced abuse as a result of the ongoing issues, while some have had to make major changes in their personal lives after their personal details were leaked.

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Meanwhile, dozens of services at the library are still unavailable, including ebooks, its archives and manuscripts catalogue, and online journal articles. This has meant staff have suffered abuse from frustrated members unable to access the materials needed.

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