It’s called the Laundry Basket Rule, and it’s a heck of a shortcut.
But a reader recently reminded me of a brilliantly simple way to explain the whole strategy — something I’ve written about before in a different context, without even realizing how apt it was.
Maybe we should explain the problem first, so the simple solution will make the most sense. It goes like this. Defining emotional intelligence can be complex, but practically speaking, it’s often about shaping communication so as to avoid emotional pitfalls that distract from your goals.
The challenge? So many words and phrases have ancillary meanings that we don’t even think about. Sometimes they’re the exact opposite of the things we intend.